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Cancellation Policy

Booking & Cancellations

  • Passenger-Initiated Changes: Cancellations or modifications made 72 hours or more before departure are eligible for a full refund. Within 72 hours, all bookings are final; no refunds, credits, or changes will be permitted.

  • No-Shows: No refunds are provided for late arrivals or missed departures. Our vehicles operate on a strict schedule and cannot wait for delayed passengers.

  • Missed Connections: The Company is not liable for delays caused by third parties (airlines, traffic, or road construction). These are treated as No-Shows.

Service Disruptions & Force Majeure

  • The Company reserves the right to cancel or modify services due to unsafe conditions (weather, wildfires, mechanical failure, or road closures). In the event of a Company-initiated cancellation, passengers will be offered a choice of rescheduling or a full refund. The Company’s liability is limited solely to the cost of the fare.

Refund Method

  • Approved refunds will be processed to the original method of payment and may take 7–10 business days to appear, depending on the payment provider.

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